Frequently Asked Questions

Managed IT services provide comprehensive technology support and management for your business. Instead of hiring an in-house IT team, you partner with an expert provider like YZ IT Consulting who handles all aspects of your technology infrastructure - from network monitoring and cybersecurity to help desk support and strategic planning. This model offers predictable monthly costs, proactive maintenance, and access to a full team of IT professionals.

We proudly serve businesses throughout Central Florida, including Orlando, Apopka, Altamonte Springs, Winter Park, Maitland, and surrounding areas. Our 24/7 remote support extends our reach, and we provide on-site support within our service area typically within 2-4 hours.

We offer 24/7/365 emergency support with typical response times under 15 minutes for critical issues. For on-site emergencies, we aim to have a technician at your location within 2-4 hours. Our monitoring systems often detect and resolve issues before you even notice them.

Absolutely! We specialize in serving small to medium-sized businesses (5-200 employees). Our services are specifically designed to give smaller companies enterprise-level IT capabilities at an affordable price point.

Our managed IT service includes: 24/7 network monitoring and management, unlimited help desk support, proactive maintenance, cybersecurity protection, cloud backup and disaster recovery, vendor management, strategic IT planning, software updates and patch management, and a dedicated account manager. We customize service packages to meet your specific needs.

Yes! Cloud migration is one of our core services. We help businesses transition to cloud platforms like Microsoft 365, Azure, AWS, and other solutions. We handle everything from planning and data migration to training and ongoing support. Our goal is a seamless transition with zero downtime.

Cybersecurity is a critical component of all our services. We provide multi-layered security including firewall management, antivirus/anti-malware, email security, dark web monitoring, security awareness training, vulnerability assessments, and incident response. We follow industry best practices and compliance requirements (HIPAA, PCI-DSS, etc.).

Our 24/7 monitoring typically detects server issues before they cause downtime. If a crash occurs, our team responds immediately to restore service. We maintain comprehensive backup systems with rapid recovery capabilities - most systems can be restored within hours. For critical systems, we can implement failover solutions that automatically switch to backup servers.

Pricing varies based on your company size, technology needs, and service level requirements. Most of our clients pay between $99-$200 per user per month for fully managed IT services. We offer customized quotes after a free IT assessment. Unlike break-fix providers, our flat-rate monthly billing provides predictable costs with no surprise fees.

We offer flexible contract terms. While we recommend annual agreements for the best value, we can accommodate shorter terms. Many clients start with a 90-day trial period to experience our service quality before committing long-term. We believe in earning your business through excellent service, not locking you into contracts.

Initial onboarding fees vary depending on your current IT state and what needs to be implemented. We provide transparent quotes upfront with no hidden costs. For many clients, the setup investment pays for itself within months through reduced downtime and increased efficiency.

We offer both managed services and project-based consulting. If you need help with specific initiatives like office moves, software implementations, or security audits, we can work on a project basis. Contact us to discuss your needs and we'll recommend the best engagement model.

Yes, we have extensive experience working with healthcare providers and understand HIPAA requirements. We provide HIPAA-compliant IT solutions including encryption, access controls, audit logging, security risk assessments, and Business Associate Agreements (BAAs). Our team stays current with healthcare compliance regulations.

We employ a multi-layered defense strategy: advanced endpoint protection, email security filtering, network firewalls, regular security updates, employee training, immutable cloud backups, and 24/7 threat monitoring. We also maintain disaster recovery plans so you can quickly recover if an attack occurs.

Yes! Human error is the #1 cause of security breaches. We provide comprehensive security awareness training covering phishing recognition, password best practices, safe browsing, data handling, and incident reporting. Training includes regular simulated phishing tests to keep employees alert.

Our team holds numerous industry certifications including Microsoft Certified Partners, CompTIA Security+, CISSP, and various vendor-specific credentials. We maintain $2M in liability insurance and follow SOC 2 Type II compliance standards.

Simply contact us to schedule a free IT assessment. We'll review your current technology, discuss your business goals, identify pain points, and provide a customized proposal. There's no obligation - just expert advice on how to improve your IT infrastructure.

Typical onboarding takes 2-4 weeks depending on your environment complexity. We work to minimize disruption, often performing major changes after business hours. You'll see immediate benefits from day one, with full optimization within the first 30-60 days.

Yes! Every client is assigned a dedicated account manager who understands your business and serves as your primary point of contact. You'll also have access to our full support team 24/7 via phone, email, or our client portal.

We often work alongside internal IT staff, providing them with additional resources, expertise, and backup support. This allows your IT person to focus on strategic initiatives while we handle day-to-day monitoring, maintenance, and after-hours support. Many clients find this hybrid model very effective.